Last Updated: 17 March 2026

PNZ Car Removal (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have under the New Zealand Privacy Act 2020.

By using our website or submitting information through our online forms or message, you agree to the practices described in this Privacy Policy.

1. Who We Are

PNZ Car Removal is owned by PNZ Auto Parts Ltd provides car removal, cash for cars, vehicle purchasing and car recycling & disposing services across Palmerston North, Manawatū‑Whanganui, Wellington, and surrounding regions where possible.

Contact Details:
Email: pnzcarremvoal@gmail.com
Phone: 0800 161 666 or 027 511 1192

2. Information We Collect

Information you provide directly

We may collect personal information when you:

• Submit an online form (e.g., “Get a Quote”, “Contact Us”)
• Contact us by phone, email, or text
• Use or enquire about our services

This may include:

• Name

• Mobile phone number
• Email address
• Vehicle details (make, model, year, registration/plate number)
• Pickup address or general location

• Any messages or comments you provide

Information collected automatically

When you visit our website, we may collect non‑identifiable technical information such as:

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Cookies and analytics data

This information helps us improve our website and does not identify you personally on its own.

3. Why We Collect Your Information

We collect and use personal information for purposes including:

• Responding to your enquiry or quote request
• Providing and arranging our services (including vehicle pickup and payment)
• Communicating with you about scheduling, confirmations, or follow‑ups
• Improving our website, services, and customer experience
• Meeting our legal and regulatory obligations

We only collect information that is reasonably necessary for these purposes.

How We Use and Share Personal Information

We use your information to deliver our services and operate our business. We may share your information with:

• Service providers who assist with operations
• Third parties when required by law, such as for compliance or enforcement
• Analytics providers to help us understand website performance

We do not sell, rent, or trade your personal information to third‑party marketers.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Recognise your device on return visits
• Analyse website traffic and usage patterns
• Improve site performance and user experience

You can manage or disable cookies through your browser settings. Some features of the site may not function properly if cookies are disabled.

How We Protect Your Information

We take reasonable steps to protect your personal information from:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

While we use appropriate safeguards, no online system is completely secure. We encourage you to take care when sharing information online.

7. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal or business requirements
• Resolve disputes

When information is no longer required, we will securely delete or anonymise it.

Your Rights Under the Privacy Act 2020

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your information where appropriate
• Raise concerns about how your information is handled

To exercise these rights, please contact us using the details above. We may need to verify your identity before processing your request.

9. Links to External Websites

Our website may include links to third‑party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date will indicate when the latest changes were made. Continued use of our website means you accept the updated policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

Email: pnzcarremvoal@gmail.com
Phone: 0800 161 666 & 027 511 1192